Contact Support

Languages and Hours

Support is available in English and Bahasa Malaysia. Agents are trained to handle queries in both languages, so you can use whichever you are more comfortable with. The team is online 24 hours a day, seven days a week. There is no downtime for public holidays or weekends. Whether you message at midnight or midday, a support agent will be ready to assist. The same hours apply to both live chat and the contact form.

Channels to Reach Support

Live chat is the quickest option for any account-related matter, such as login issues, deposit queries or withdrawal requests. The contact form is better when you need a written record of your enquiry, for example to dispute a bonus term or request a document update. Both channels are accessible from the site's help section. The contact form lets you attach screenshots, while live chat is best for real-time assistance. Choose the one that matches your need for speed or documentation.

What to Have Ready Before Chatting

To get a helpful first reply, have your account username ready. If the query involves a transaction, note the approximate time it was made and the payment channel used, such as Touch 'n Go e-wallet or a local bank transfer. Providing these details upfront saves back-and-forth questions. The agent can then check your ringgit balance or transaction history immediately. This is especially important for deposit or withdrawal issues.

Typical Reply Times per Channel

Live chat usually connects you to an agent within a few minutes. Most account-related questions are resolved in the same session. For complex issues, the agent may escalate and follow up via the same chat window. The contact form typically receives a reply within a few hours. If you submit it during peak times, allow up to half a day. The response will be sent to the email address you registered with the platform.

What Not to Send on Public Channels

Never share your account password, full card number, or any one-time verification code through live chat or the contact form. These channels are not fully encrypted for sensitive data, and support will never ask for them. If an agent requests such information, stop the conversation and report it. The platform uses secure methods for identity verification. Keep your login credentials and payment details private at all times.

There is a page each for Fishing, Live Casino, Slot, promotion, and the guides lists what is live.